Privacy center
Your privacy, built in
saOS processes location, plate, device and call data to keep San Andreas running. This page explains what we keep, for how long, and who can see it.
Our commitments
- We never sell your data.Partner agencies and data partners license access under contract.
- We do not keep the content of your messages.We keep who messaged whom, when, and from where.
- We do not record your calls.We record who called whom, when, from where and for how long.
- You can ask for a copy of your data.Requests are answered within 90 days. Data linked to an open case, or held by a partner agency, is not included.
- You can switch off sharing.saOS Home sharing can be switched off on each device outside a critical incident. To stop saOS Signal, turn off your phone.
- We will tell you when this page changes.Changes take effect when they are published here.
What we keep
Retention starts when a record is created. Records linked to an open case are kept until the case closes.
| Data | Kept for | Who can see it |
|---|---|---|
| Tower check-ins | 45 days | Whizz, partner agencies |
| Call and message records | 2 years | Whizz, partner agencies |
| Message content | Not kept by Whizz | Not applicable |
| Plate reads (COCK Safety) | 45 days | COCK Safety, partner agencies |
| 911 caller position | With the call record | Dispatch, partner agencies |
| Doorbell and camera video | 30 days | You, neighbors, partner agencies |
| Smart speaker recordings | With your account | Whizz |
| saOS Patrol scores | Recalculated nightly, history archived | Partner agencies |
| Records linked to an open case | Until the case closes | The agency that opened it |
Ask for a copy of your data
Call the privacy line
Call 555-0183 from the phone the request is about. Requests from other numbers cannot be verified.
Confirm your identity
Have your account number (it starts with WW) and your PIN ready. A Whizz agent may also confirm your recent locations with you.
Wait for your copy
Whizz answers within 90 days. Your copy includes your account, billing history and plan changes.
Ask a partner agency
Location history, plate reads and Patrol scores are held for partner agencies. Requests for them go to the agency.
Common questions
Law enforcement, fire and EMS agencies in San Andreas, the FIB, NOOSE, and agencies operating in the state under agreement with Whizz. We are not permitted to list agencies operating under agreement.
No. Telling customers could interfere with an investigation, and most lookups are not part of one.
No. Advertisers are not partners. COCK Safety is a data partner, not an advertiser.
Location history is kept for 45 days and then deleted, unless a partner agency has saved it.
Whizz does not keep message content. Partner agencies may request it from the device.
See also the transparency report and your saOS profile.